Resources & Info
Enroll in Valley’s new automatic payment program! To start this program, simply complete the authorization agreement, attach an additional voided check, and return them both to our office with your next payment.
Inclement Weather Policy
WINTER STORMS:
Valley strives to finish routes every day regardless of the weather, but snow and ice make operating commercial vehicles risky, especially in hilly areas. Our default message is, “Leave your carts at the curb until we arrive. If we can’t get to you on the regular service day, we’ll get you the next day, or possibly the day after, even if we must work Saturday to make it happen.”
If extended periods of ice push pick-ups into the next week of service, collection will automatically default to your regularly scheduled day, and you will be able to set out additional bags of waste equivalent to your regular weekly service at no extra charge. We will always strive to provide timely service and apologize for any inconvenience these interruptions cause.
SUMMER HEAT:
Valley strives to maintain routine collection schedules regardless of the weather. Despite this, extreme summer heat creates a potential health hazard for our team members. If outside temperatures are projected to be 95 degrees or above, Valley will run an hour earlier than normal to allow completion of routes before the hottest part of the day. We appreciate your understanding.